TERMS AND CONDITIONS

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. 

These Terms and Conditions ("the Terms and Conditions") govern your ("the User") use of www.lingocoffee.com and www.lingocoffee.co.za ("Service Provider") and any and all business transactions/activity that originate from this website and govern all future business dealings between us unless otherwise stipulated (e.g. unless another agreement is signed by both parties). All access to and use of this Website and the products available through this Website  are subject to the following terms, conditions and notices. By using the Services, you are agreeing to all of the Terms and Conditions, as may be updated by us from time to time.Lingo Coffee reserves the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User's obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User's continued use of this Website following the posting of changes or updates will be considered notice of the User's acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.. We will not be held liable if for any reason this Website is unavailable at any time or for any period of time. We reserve the right to restrict access to certain parts or portions or to this entire Website. 

COOKIES ON YOUR BROWSER AND LINKS

In order to continually improve our service, we use technology to track the patterns of behavior of visitors to our site. This can include a “cookie” that is stored on your internet browser. The information collected in this way can be used to identify you when you return to our website and therefore to provide a more personalized shopping experience.

If you would prefer us not to store cookies on your browser, you can usually modify your browser settings to prevent this happening.

This Website may contain certain links to or from other websites (“external  sights”), which are not operated or owned by “Lingo Coffee ”. “Lingo Coffee ” has no control over the external sites and Lingo Coffee does not accept any  responsibility or accountability for them whatsoever,including but not limited to any loss or damage that may arise from your use of the external sights. Your use and interaction with the external sites will be subject to the terms of use and service contained within each such site..


Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. 

The User may not access, display, use, download, and/or otherwise copy or distribute Content obtained on the website for marketing and other purposes without the consent of the Provider.

DELIVERY POLICY

Subject to availability and receipt of payment, requests will be processed and delivery confirmed. Lingo Coffee's standard shipping is usually with Courier it Couriers. Once your order has been shipped you will receive an email notification of the shipping along with a tracking number. International rates will be calculated manually. Shipping times are normally: 

ECONOMY - On average delivered within 3 business days to main centers and 3-5 business days to Regional or Remote Area.Monday to Friday, 8:30am to 17:00pm..

EXPRESS DELIVERY - On average delivered within 2 business days to Main Centre, and 3 to 4 business days to Regional or Remote Area

Delays due to strikes or courier errors are out of our hands. 

DUE TO UNFORESEEN CIRCUMSTANCES THE DELIVERY MAY ON OCCASION, TAKE LONGER THAN ANTICIPATED OR MENTIONED ABOVE. WE WILL DO EVERYTHING POSSIBLE TO ENSURE YOU GET YOUR DELIVERY IN THE SOONEST POSSIBLE TIME FRAME

RETURN AND REFUNDS POLICY

As coffee beans are a perishable product, we do not accept returns where there is no quality issue with the product you received. Unfortunately we can't guarantee that what you order will be to your personal taste, so please only order small quantities if you're uncertain about a new coffee you're trying for the first time. Please remember to use your beans when they are fresh (within 4-6 weeks of roast) for the best results!

Returns can be made on select items. Please enquire before purchasing if you are unsure. If an item can be exchanged it needs to be in original condition with all tags still attached. The customer needs to contact us and arrange a return. If it needs to be sent back to the supplier the customer needs to carry the shipping cost. Please double check your order to make sure you have the correct items etc. Cancellations of all orders that are already shipped out by our suppliers are subject to a 50% cancellation fee.

BACKORDERS

If an item is on backorder or an order is delayed by our supplier, Lingo Coffee will notify you via email or phone. In case an item is on backorder you have the option to either wait, exchange the item for another item or cancel the order.

CUSTOMER PRIVACY POLICY

Lingo Coffee shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/html/govdocs/legislation/2000/act2.pdf

PAYMENT OPTIONS ACCEPTED

Payment may be made via Visa or MasterCard credit cards or by bank transfer into the Braap Tribe bank account, the details of which will be provided on request.

CREDIT CARD ACQUIRING AND SECURITY

Credit card transactions will be acquired for Lingo Coffee via PAYFAST (Pty) Ltd who are the approved payment gateway for in South Africa. PAYFAST uses the strictest form of encryption,  SSL with 256-bit encryption. and no credit card details are stored on the website. Users may go to https://www.payfast.co.za/ to view their security certificate and security policy.

CUSTOMER DETAILS SEPARATE FROM CARD DETAILS

Customer details will be stored by Lingo Coffee  separately from card details which are entered by the client on placing an order.

ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

OPTIONAL ACCESS TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. 
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. 
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchant-ability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Lingo Coffee, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licencors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

INDEMNITY
You agree to indemnify, defend and hold harmless Lingo Coffee and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licencors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. 
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Cape Town ZA 

MERCHANT OUTLET COUNTRY AND TRANSACTION CURRENCY

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).

COUNTRY OF DOMICILE

This website is governed by the laws of South Africa and Lingo Coffee  chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

VARIATION

Lingo Coffee  may, in its sole discretion, change this agreement or any part thereof at any time without notice.

 

BANK DETAILS

FNB SOUTH AFRICA
Branch Name: Ballito
Branch Code: 250-102
Account Type: Cheque/Current
Account Number:

GENERAL CONTACT DETAILS

Donovan Walshe
Lingo Coffee Owner
info@Lingo Coffee.com
Mobile +27 82 4940825

 

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